Solved: Re: received phone call from england to thailand

Anonymous · ‎29-11-2017

I received a phone call from england yesterday not a cold call all legal and above board, What i would like to know is why have i been charged fifteen pounds for receiving this call.

MI5 · ‎29-11-2017

It costs £2.00 per minute to receive calls when in Thailand http://international.o2.co.uk/internationaltariffs/travelling_abroad

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎29-11-2017

It costs £2.00 per minute to receive calls when in Thailand http://international.o2.co.uk/internationaltariffs/travelling_abroad

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎29-11-2017

More info on charges here @Anonymous

Veritas Numquam Perit

MercedesS · ‎29-11-2017

Hello @Anonymous!

Please let us know if that’s what you needed!

@jonsie is our community expert in Thailand! so don't hesitate to ask him for further advice!

Welcome to the O2 community! We hope to see you around

Thanks a lot @Cleoriff and @MI5 for your amazing help

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community

jonsie · ‎29-11-2017

Nothing to do but pay I'm afraid and lesson learned. If on contract and using TU over wifi then the call would have been free. Unless you were off seeing the real Thailand 🇹🇭 its pretty difficult to find any bar or hotel in any city or town that doesn't have free WiFi. But just sometimes.... you have to buy a cheap beer 🍻

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎30-11-2017

Thanks for the info now i know wont make that mistake again,

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