received a text saying unlimited calls until 30 April. my allocated minutes is still going down ??

[ClaireBear]

I received a call advising that there are unlimited calls for me until 30th April.

The allocation of minutes on my O2 is still going down so now I have been thinking I have unlimited minutes, I have made more calls and will run out of minutes.

I am very confused.

Thanks, Claire

[jonsie]

All contracts have unlimited minutes in April @ClaireBear 

[Bambino]

@ClaireBear Please see this: https://news.o2.co.uk/2020/03/30/o2-lifts-the-limit-on-voice-calls-so-pay-monthly-consumers-can-stay...

[ClaireBear]

Hi there,

I am just a little confused as my minutes left counter is still going down .... if it is unlimited calls it shouldn't ??

Anyone else having this issue ??

[Cleoriff]

@ClaireBear 

It shouldn't be going down at all. It may be a system error so just keep an eye on it.

It also may need a couple of days for the system to update itself.

Reboot your phone.

If you need to contact O2 then give them a call at 8am tomorrow

Guide: Coronavirus Community Help and Support