random £305.72 o2 bill they are attributing to data usage?

[Cacks1995]

Hi,

I have woken up to see o2 has billed me for £305.72. When i contacted o2 via live chat, they explained the it was data usage. My bill is usually £22.80 a month. I said that they always cap my data so how could i have went over. They went on to explain that the company i purchased the contract through changed my account from personal to business (without my authorisation) and that business accounts are not capped on data usage. I got a 80 percent data warning on the 17th. So i would have had to use £283 worth of data in four days. Bare in mind over 60% of the day i'd be using wi-fi. Does this sound correct to you? An already broke student left with no money! 

Kind Regards,

C

[Bambino · Accepted solution]

@Cacks1995 You need to speak to someone in customer service. We are all customers here. No one has access to your account. Do not rely on Live Chat. Call.

https://www.o2.co.uk/contactus

Edit: Or contact the Business Team as you've been switched without your consent:

Business Team

We're always improving security. So we're introducing Automatic Security Verification software, to check we're talking to you. We'll ask you for your account password before you speak to us. And if you don't have one yet, or can't remember your answer, we'll help you set it up.

Business Customer Service Number Charges

From your O2 mobile	8002	Free
From a landline	0800 977 7337	Free
From abroad	+44 844 809 0200	Free†

Opening times

Monday - Friday	08:00 - 20:00
Saturday	09:00 - 17:00
Sunday	09:00 - 17:00

Online Business Customer Service Number Charges

From your O2 mobile	8002	Free
From a landline	0800 977 7027	Free
From abroad	+44 844 809 0200	Free†

Opening times

Monday - Friday	08:00 - 20:00
Saturday	09:00 - 17:00
Sunday	09:00 - 17:00

Enterprise Customer Service

Contact your account manager

If you are managed by a local partner please contact your partner

Limited service outside of these hours is available if you have lost or had your mobile phone stolen, or if you have a fault on your O2 landline. 
† Free from an O2 Business mobile, other providers' charges may vary.

[jonsie]

You obviously bought from am o2 trusted partner who specialise in putting new customers unknowingly onto business contacts. 

Unfortunately business contacts have vastly different terms and conditions regarding charges for exceeding your allowances. I've no doubt the charges are correct and you have far less rights when wanting to cancel. You may even find yourself on a three year contract. 

Who are you actually with when you took out the contract? I don't want to name and shame the endless list. 

[Anonymous]

@Cacks1995 O2 do not cap any contracts. The data stops when you have used up your allowance so it’s not actually capped

[jonsie]

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@Anonymouswrote:

@Cacks1995 O2 do not cap any contracts. The data stops when you have used up your allowance so it’s not actually capped

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It's a business contract. They aren't capped...

[Cacks1995]

Yes, this seems to be the case through barclaycomms here in N. Ireland. Ridiculous. 

[jonsie]

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@Cacks1995wrote:

Yes, this seems to be the case through barclaycomms here in N. Ireland. Ridiculous. 

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You need to read through their terms and conditions to see just what your rights are. Please never ever buy from a cold caller over the phone. If it sounds a good deal it rarely is in reality.

[ewanrw]

I used to work for them on their B2B side, but they're a different beast now.

T&Cs are on their website, but probably don't make for the best reading.

ewan

[MI5]

Sadly, the bottom line is that you have to pay this bill.
You could try a complaint and you might get a gesture of goodwill but use it as learning and keep an eye on your data usage from now on until you can get out of the contract.
Complaints here but emphasise you weren't made aware of the changes to your T&C's when you renewed. https://www.o2.co.uk/how-to-complain

[Cacks1995]

Yeah its compeltely ridiculous. Ambush selling at its finest shielded by a contract. My own fault for not going over it but their experts at reiterating 'negoitating your current contract' that you wouldnt even think they'd possibly switch you to a business account. Surely there should also be grounds that constitute opening a business account. The fact that im unemployed, a full time student and do not own a business surely should have been a red flag. Not that they care 🙂