"Sorry your call cannot be continued"

Cliff · ‎08-08-2021

I've been unable to call numbers in Ireland since yesterday. The problem began in the UK, and today I'm now in Ireland and the problem is continuing. I'm constantly getting the message "Sorry your call cannot be continued. I've also tried calling the O2 help number (+44 7860 980 202) but I get a message saying the call can't be made. Can someone help please?

MrsG14 · ‎10-08-2021

Hi, I am also having this same issue di you get any resolve ? tai

walltech · ‎11-08-2021

Im having the same issues, did you get it resolved or figure out what is doing it?

TheresaV · ‎11-08-2021

Hi @Cliff @walltech @MrsG14 I have sent you a PM to request a couple more details to pass this on

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

TheresaV · ‎12-08-2021

Hi @Cliff @walltech @MrsG14 there was an issue with the network which however now should be fixed 😊 Let me know if you have any further problems!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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