cancel
Showing results for 
Search instead for 
Did you mean: 

put in wrong email address

lis1
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

hi, 

i have just chose my extra and was logging into it and put the wrong email address in, now i cant change it as it is looking me to confirm the email address. i dont know what to do, will this still be link to my 02 account??

Message 1 of 5
814 Views
4 REPLIES 4

madasaf1sh
Level 78: King of Kings
  • 12036 Posts
  • 69 Topics
  • 3222 Solutions
Registered:
@lis1

Best thing to do is contact the support team for the service you are redeeming the offer for.
--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 5
810 Views

MI5
Level 94: Supreme
  • 151823 Posts
  • 650 Topics
  • 28844 Solutions
Registered:

@lis1 

Try it again with the correct email.

If it's not confirmed it may not have registered as a used code.

If not you'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 5
810 Views

lis1
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thank you 

Message 4 of 5
785 Views

lis1
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thank you for your help 

Message 5 of 5
784 Views