on 14-10-2015 21:44
on 14-10-2015 21:44
i upgraded from a iphone to galaxy 6 my problem is its the same data package etc i never went over my allowance yet i had this not even a week and it used it all nearly i cant understand why i use wifi indoors yet it had used it all nearly all live chat wanted to do was send me to check my allowance usage whati wont to no is why it sused it all that quick i have the same apps as before asnd useing the same yet it ate it all i had to turn it off can someone help me
14-10-2015 21:51 - edited 14-10-2015 21:52
14-10-2015 21:51 - edited 14-10-2015 21:52
Hi @Anonymous
Have you checked your usage via My O2? http://www.o2.co.uk/myo2 You also need to check what apps you are running. If FB this will use a lot of data if not using Wifi....
You may need to check all of the usage by contacting customer services if you are sure you haven't used this amount http://www.o2.co.uk/contactus
You will best speaking to someone tomorrow and avoid live chat....
Veritas Numquam Perit
on 14-10-2015 21:55
but i had all these apps on my iphone same data allownce so why is it any differant on this phone i dont understand it ?
on 14-10-2015 21:59
on 14-10-2015 21:59
What tariff are you on?
Veritas Numquam Perit
on 14-10-2015 22:10
on 14-10-2015 22:18
on 14-10-2015 22:18
Then if you say you aren't using any more than you did before it really seems weird that it has all gone now
I know some people would say 500MB isn't much but if it suited your needs previously there is no reason why it would be any different.
Hence my advice to contact customer services tomorrow early morning and ask them to look at your account.
How long have you had this S6?...and just for info what iPhone did you have previously?
Veritas Numquam Perit
on 14-10-2015 22:24
on 14-10-2015 22:31
on 14-10-2015 22:31
Then you have to contact customer services. You may be advised to increase your data tariff or buy a bolt on....but you do need some explanation as to why all your data was gone in 5 days.....
Apologies but honestly this is the best advice I can give ....
Veritas Numquam Perit
on 14-10-2015 22:40
on 14-10-2015 23:20
on 14-10-2015 23:20