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Anonymous
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proof of purchase

I wish to insure my phone and it is beyond the 28 day window that O2 give so I am having to get it through other means, it ls stated in the terms and conditions that should I need to make a claim I need proof of purchase. I've looked and I cannot seem to find the receipt and copy of my contract, my question is, is it possible to get another copy of my contract sent to me or am I stuck?
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Anonymous
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Re: proof of purchase

[ Edited ]
Hi

If you speak to O2 Customer Services. 202 for Contract. 4445 for PAYG. 8002 for Business. http://www.o2.co.uk/contactus they should be able to send you this information and some info is available in your myo2.

Edit to add recent thread -> http://community.o2.co.uk/t5/Discussions-Feedback/proof-of-purchase-problems/m-p/680471/highlight/tr...
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Posts: 86,948
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Registered: ‎14-01-2013

Re: proof of purchase

i am sure you would be able to find this in My O2?...... It certainly would give information on the phone and date contract started...

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Anonymous
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Re: proof of purchase

In myo2 I believe under See My Previous Orders , Find the order and print it out, although it won't obviously be on O2 Letterhead so check with the Insurance Company if they'd accept this.
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Registered: ‎04-01-2009

Re: proof of purchase

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Anonymous
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Re: proof of purchase


@Anonymous wrote:
I wish to insure my phone and it is beyond the 28 day window that O2 give so I am having to get it through other means, it ls stated in the terms and conditions that should I need to make a claim I need proof of purchase. I've looked and I cannot seem to find the receipt and copy of my contract, my question is, is it possible to get another copy of my contract sent to me or am I stuck?

@Anonymous  -  If you bought the phone using a debit or credit card there might be sufficient information on your monthly bank or card statement to satisfy the insurer. 

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Re: proof of purchase