problems paying overdue bill

[dilidalido]

phone is disconnected, cant call 202/ 2729/ 0800 number as it wont connect me to the payment line, nor will my02 accept my card details, refuses the expiry date on my card even though its clearly what it says on the card.

I dont have a landline either.

[MI5 · Accepted solution]

@dilidalido 

Try live chat or borrow a phone / use a call box. 

http://www.o2.co.uk/contactus 

You can also go into any O2 shop and they will allow you to call from there .

[jonsie]

If you have gone overdue by so far that the payment line cannot be called you need to borrow a phone from a friend or family member. Call boxes seem to have disappeared other than in town centres.

Ways to pay here

https://community.o2.co.uk/t5/How-to-Guides/How-to-Pay-Your-Bill-Contract/ba-p/1014090

Think about reinstating the direct debit you cancelled so this doesn't happen again.You can use Skype to call the free 0800 number to pay.

[Cleoriff]

@dilidalido

To avoid this happening again, you really should set up a direct debit. It will save all this sort of hassle in the future.

Hope you get it sorted quickly and welcome to the forum

[EmilieT]

Hi @dilidalido, and welcome to the forum  I hope you found all the suggestions above useful and managed to put your payment through since you last posted, but please do elt us know if you need any more help!