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problem with delivery
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on ‎01-03-2013 16:56
Hi,I have a problem order 2 days ago a mobile phone which should be delivered today and I still waiting.I've got the txt message about delivery time and supposed to be between 8.30-13.30 by UKMAIL, on their website it says that the phone was delivered and signed by the recipient, but it is impossible, because waited all day and even have left no card, I tried to get through to them and nothing, now do not know what to do.
Solved! Go to Solution.

Re: problem with delivery
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on ‎01-03-2013 16:58
Call UKMail & ask them as once they have picked it up from O2 its UKMail problem

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on ‎01-03-2013 19:53
You'll have to get straight on the phone to O2 and report the loss/theft otherwise you will end up being billed and locked into the contract without a handset.
By any chance do one of your neighbours have it? Ukmail is infamous for leaving expensive items with neighbours.


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on ‎01-03-2013 20:27
@Liquid wrote:
Ukmail are a fairly shocking company at times. As Stuart said give them another call if you have no luck in sorting the issue with them.
You'll have to get straight on the phone to O2 and report the loss/theft otherwise you will end up being billed and locked into the contract without a handset.
By any chance do one of your neighbours have it? Ukmail is infamous for leaving expensive items with neighbours.
Yodel are the same or have they changed their name again
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on ‎01-03-2013 20:31


Re: problem with delivery
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on ‎01-03-2013 20:40
@Liquid wrote:
Yodel are a franchise aren't they? It's rather hit and miss with them but I believe they HO clamped down after the articles started appearing.
Never saw them down my way until the articles appeared, maybe people are receiving their parcels now
Re: problem with delivery
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on ‎14-03-2013 10:30
UKMAIL are useless! This is the second time I've been waiting for this phone to be delivered and I don't hold out much hope as all I have found about them is bad. I had the same problem of being promised delivery between 8-12 tuesday so stayed in, only find out they had attempted delivery at 1130 and left a card. Where's the card? And why didn't I hear the bell? I sent them an email after not being able to get through to anyone on the phone but have still not heard anything back.
ok rant over. Back to waiting..
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on ‎14-03-2013 11:17
Source:friend worked for them.


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on ‎14-03-2013 11:22
We replaced Yodel as our main courier for UKMail.
UKMail are, in my experience, usually very reliable and good at deliviering within the 2 hour window they give. Also, their support staff are pretty helpful so if you give them a call and give them your consignment number they can get in touch with the depot (or even driver if necessary) and see what's going on.
Re: problem with delivery
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on ‎14-03-2013 11:27
