problem paying bill

[AngusU]

hi, i cant get through to 02 on a call or find a way to access live chat. I wont be able to pay my bill on time this month and I need to get in touch. Can anyone advise on what to do?

[MI5]

@AngusU 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[AngusU]

Thanks for the reply, tried to call just now but it just says nobody can answer the call and cuts off. I work on call at the moment in a hospital so really cant afford to have my phone cut off. Think I would be better trying tomorrow?

[MI5]

Keep trying whenever you can. It's very busy right now.

[Cleoriff]

@AngusU 

8am is the best time to call.

Stay safe x

[Gouldre96]

Hi I’m having the same issue, I need my phone for work and they’ve cut my phone due to an overdue payment. I spoke to them a few weeks ago and explained that I’m being paid on the 3rd of April and they said I would not be cut off. Any help?

[gmarkj]

You would just need to call and speak to them again @Gouldre96.
If you have it, you can use Skype to call the number for payment team above (0800 902 0217).

[Gouldre96]

I’ve paid my bill yet my data will not work now. Any ideas why?

[MI5]

@Gouldre96 

Try rebooting phone.