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Anonymous
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priority - abuse by O2

Can they really do a manual override? My average bill over the past 12 months is about £90, although I'm still siver as I was spending much less a year ago...

Store can't, but their own upgrades team can, they get a code from them and its all done.

So long as your average spend (including VAT) is over £50 a month and you want a 3Gs, then their upgrades team will manually over-ride the system as though you are gold, or give you a term fee with 3 months knocked off (or 6 months if its over £90)

They will only do this for the 3Gs though