on 23-09-2009 16:33
They have been promising me loyalty rewards for my spending for months now but nothing ever happens. 180 pounds a month - that in my book is a big contract!!!
On their website they advertise platinum priority membership - free tickets, and a whole bunch of other benefits, yet apparently when I call and enquire, they tell me its invitation only and my invitation should come 'soon' - and thats it? I am still waiting, going in to ten months now with this spend!!! I am so annoyed!!!
I have called every month for four months now and am still being told I qualify and may be contacted in two weeks - that two weeks never come.
I am actually beying annoyed now and have realized by a prepaid sim and spending what I do on there, actially gives me more benefits and rewards.
Yet in store leaflets advertise priority membership and benefits?
on 23-09-2009 17:31
After 12 months have passed your tier level will be reviewed. This is not based on your average spend though, it's based on your lowest bill. So you may find you're still only entitled to your current tier or not entitled to go as high as platinum.
Too be honest all o2 customers basically get the same benefits, the only really noticeable differences that gold and platinum bring are earlier upgrades; 3 months for gold and 6 months for platinum.
on 23-09-2009 18:12
I guess there is just a lack on information on Priority List and people on the phone don't really have the opportunity to check with, say the Marketing Dept for this query, whereas people checking emails don't need to give on the spot answers and can research it for you.
Email - https://www.o2.co.uk/apps/help/help
on 24-09-2009 00:25
You didn't opt out of receiving marketing information when you signed up did you?
Do I get all the benefits automatically?
Not all of them. You'll need to sign up for...
* Priority Ticketing: go to o2.co.uk/blueroom
* Bonus Treats: dial 2211 from your O2 phone
* Bluebook: go to o2.co.uk/bluebook
And if you're in silver, gold or platinum and you want to get the free ticket offers, you'll need to sign up for Priority Tickets.
Your Account Manager is your personal contact at O2. They'll help you with anything you need from us. You can call them on 402 free from your o2 mobile or 0800 032 1402* free from a landline.
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
on 29-09-2009 11:31
- I'm due a normal 18 month upgrade in Jan.
- I'm on Silver Level as my first ever bill was £47.
- Every subsequent bill has been between £55 and £70.
- 12 months was up in July.
"How long will I stay in my level?
12 months after you joined O2, we'll have a review. That means we look at the average lowest spend of your last four bills again, and see if you still fit in your level. We'll do that on every 12-month anniversary of your contract starting."
The customer services guy said that based on my previous bills I should indeed be a Gold priority member and thus eligible for a 3 month early upgrade to the 3GS, however they can't do that until I have my 'Gold' status.
He told me that the priority evaluation is taking place between now and December.
So that means if for example I'm not re-evaluated until December, the main benefit of 'Gold' level (3 months early upgrade) is completely pointless for me as I'd already have upgraded then anyway.
Sort it out O2!