premium rate calls

[erlinda]

I've been charged  for apparently making premium rate call. I've never erceievd an invoice, or a  list of the  numbers calleed.

[madasaf1sh · Accepted solution]

@erlinda 

You can see all your calls in myO2, and the information will be shown as to what is a premium call. 

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[Cleoriff]

Hi @erlinda 

Also check this info from O2

https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges 

and Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

Also ask customer services to place a premium rate bar on your phone. Guide: Coronavirus Community Help and Support