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Anonymous
Posts: 0

premium number dialled... I don't think so !

ok so I come back from hiliday and there's a big o2 bill waiting for me so I look on internet at my account and decide to ring o2 on my mobile to clarify things.

I'm pretty certain I didn't dial a premium number to speak to them (why would I when its free to call them from mobile) anyway I now have a bill for £14 for one call to 02.

My question is has this happened to anyone else?

Posts: 116,793
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Registered: ‎04-04-2012

Re: premium number dialled... I don't think so !

Did you call 202 from your mobile?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Anonymous
Posts: 0

Re: premium number dialled... I don't think so !

[ Edited ]

i'm pretty sure I did but in my history it says this I dialled, not sure where I would have got this number from, if not from o2 site, as that was all I did, look on line at my bill , but I can't find that number on their site

Posts: 84,572
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Registered: ‎04-01-2009

Re: premium number dialled... I don't think so !

Well that's definitely a premium number so maybe you dialled it in error if it's in the call log.

Level 70: Enigma
Posts: 17,184
Registered: ‎31-03-2010

Re: premium number dialled... I don't think so !

If you Google that number it comes back as a number in China.

I DO NOT WORK FOR O2



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Posts: 100,814
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Registered: ‎14-01-2013

Re: premium number dialled... I don't think so !

[ Edited ]

@Bambino wrote:

If you Google that number it comes back as a number in China.


I wonder if there is a possibility of it being dialled as the OP was on holiday at the time...may have done it inadvertently Smiley Wink

*The Game Is On*

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Posts: 116,793
Topics: 575
Solutions: 16,226
Registered: ‎04-04-2012

Re: premium number dialled... I don't think so !

[ Edited ]

@Bambino wrote:

If you Google that number it comes back as a number in China.


It sure does and most definitely isn't o2 CS Smiley Sad

Edited to remove phone number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: premium number dialled... I don't think so !

yeah but if you ring the number it is directed straight to o2

Now I only looked at the my o2 site and don't recall getting this number i'm sure i would have used the free number.

if I did ring this number I would only have got it from the o2 website but can't find it there.

the only other answer is I did use the free number but it has been directed to this premium number.

So either way it  looks like an o2 problem but how do i prove it?

 

Posts: 116,793
Topics: 575
Solutions: 16,226
Registered: ‎04-04-2012

Re: premium number dialled... I don't think so !


@Anonymous wrote:

yeah but if you ring the number it is directed straight to o2 


I don't suggest anyone tries it though and I can't see how it can redirect to o2 - something fishy going on here for sure.......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: premium number dialled... I don't think so !

Comes back to china telecom - were you on holiday in China?