cancel
Showing results for 
Search instead for 
Did you mean: 

porting my old number

LindaL
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, I recently took out a new plan with O2 and requested that my old mobile number [Removed] be ported over to the new sim that was sent out [Removed]. My old number seems to be in operation (since the 19/6/24)as i am now receiving calls and texts for [Removed] but this old number  is not listed in my phone settings and is not properly  referenced in any emails I'm receiving. Could you advise as to why this is the case and whether it will change.  Many thanks, Linda

 

[mod note: we've removed some personal phone numbers as these messages are publicly viewable. Thanks 😊]

Message 1 of 2
118 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 147593 Posts
  • 638 Topics
  • 28344 Solutions
Registered:

@LindaL 

The number displayed in your phone settings will not change unless you have an iPhone in which case, you must change it in Settings >Phone >My Number.

O2 communications should update after a while, if not, contact O2 Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 2
113 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 147593 Posts
  • 638 Topics
  • 28344 Solutions
Registered:

@LindaL 

The number displayed in your phone settings will not change unless you have an iPhone in which case, you must change it in Settings >Phone >My Number.

O2 communications should update after a while, if not, contact O2 Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
114 Views