on 14-11-2017 15:28
on 14-11-2017 15:28
Hello,
I was wondering if anyone can help here.
I spoke to a lovely Lady at o2 support on Thursday and she confirmed my number porting from 3 to o2 for friday. On friday I received a message informing me in the evening that the number could not be ported but will complete on Monday.
On Monday my 3 mobile numbers goes into No Service mode, and the current o2 temporary number is still the same o2 number. Porting was not successful, so I called CS again, and then now they tell me, he will have to re-request a porting from 3.
Questions:
1. Do I need to obtain PAC code again - now that I do not have 3 mobile how do I get PAC Code ?
2. Should not all the details of the porting be there with o2, can CS not simply speak to Porting team and find out, and help me out.
Rant:
Will be days now i feel i will be without phone. not good.
Any help, suggestions is welcome please - what is the best next steps ?
Thank you all.
on 14-11-2017 15:33
on 14-11-2017 15:33
on 14-11-2017 15:36
on 14-11-2017 15:36
on 14-11-2017 16:08
Thanks MI5.
Have you rebooted your o2 sim/Phone to see if it completes the process.
Yes
What happens when you call your number from another phone:
I obtain a message saying the number i have dialed is not recognised, please check the number and dial again
on 14-11-2017 16:18
on 14-11-2017 16:18
on 14-11-2017 16:37
Agree, very true.
This would be the 3rd I'll be speaking to CS today for the escalation.
So, fingers crossed, third time lucky !
on 14-11-2017 17:18
on 14-11-2017 17:18
on 15-11-2017 16:48
on 15-11-2017 16:48
Hi @Anonymous! Please let us know how you're getting on with the porting issue - did you manage to speak with customer service about it and was it sorted for you?