poor signal in Ealing

[Anonymous]

Hello,

I have recently moved to Ealing, W5, and the signal here is so poor to make it impossible to make or receive calls, not to mention using 3G data.

A quick search on  status.o2.co.uk/ for my postcode reports a broken mast in the area.

How long this kind of issues takes to be solved? It's more than a week by now...

Thanks!

[jonsie]

Unfortunately O2 won't give timescales even if you call up as the field engineers don't liase with customer service. All you can do is click the link to be kept informed on the status page.

[MI5]

It all depends on the nature of the fault but they will do their best to get it fixed asap.

[Anonymous]

Unfortunately we cannot give you an exact date right now and many factors affect how quickly a mast can get fixed. I really do understand the frustration though and If I get any news we'll update you.