i am disgusted with 02 signal and now customer service, have had lose of signal in my work area for months now, 3 weeks ago called 02 customer services who eventually via tech ppl confirmed we have 4 masts down in our area. guy couldnt say how long they had been down or when they would be fixed, i asked for some kind of reduction in my £32 a month payment for ongoing loss of service, he said he couldnt do that and would ring me back with feed back 2 weeks ago, this didnt happen. I have sine tweeted 02 CS to get the same info that yes its mast issue and no they can help. see the thread >https://twitter.com/ice_trucker
i have tried calling 02 on 4445 all week but cant keep a signal long enough to get an answer, this evening i tried life chat with 02 see below, they cut me off !!!
02 its time to try and help as ppl are getting fed up, plz reply to this
Welcome to O2. Someone will be with you soon.
You're through to 'O2 : Kunwar'
Kunwar: Hi I'm O2 : Kunwar. How can I help?
ade: hi i have been having problems with 02 signal for months, i have called customer service who put me on to technical dept who in turn confirmed we have 4 masts down
ade: i was promised a call back 3 weeks ago, this didnt happen
ade: mean while i am still paying full price for a service you cant supply
Kunwar: I'm sorry and I assure you I'd try my best to help you with that.
ade: i have spent an hour trying to contact your company on 4445 today but the line is that bad i lose the call before you answer
ade: i have also tweeted customer services who confirmed the masts were still down
Kunwar: Could you please tell me your full name and mobile number ?
Kunwar:
ade: see my twitter account if you need to see
ade: adrian *****, 0774059****
ade:
Kunwar: I'm sorry. Could you please tell me your full name and mobile number ?
ade: ade: adrian **** 07740597***
ade: just did
Kunwar: Thanks.
Kunwar: Please can you tell me the 3rd & 5th character of your security answer?
ade: i pay £32-34 a months for a service i am not getting
ade: * *
ade: i travel from B46 1GB to WS1 6 days a week and have constant call drop out
Kunwar: I'm sorry your answer is not right.
ade: ?
Kunwar: Please can you tell me the 3rd & 5th character of your security answer?
ade: the security * is 3rd letter and * is 5th
Kunwar: Perfect.
Kunwar: Give me a moment, please.
ade: so would you execpt such poor service from 02 kunwar?
ade: ice_trucker is my twitter account, plz look at comments there too
ade: my contract is up at the end of the year, i have been an 02 customer for many years as you can see, even when you were called bt cellnet, please do something to restore my faith in 02
ade: http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Very-poor-signal/td-p/242675
ade: see all these unhappy customers too
O2 has ended this chat session.
