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Anonymous
Posts: 0

please cancel my contract

HI

i'm out of contract, on SIM only deal., paying monthly.

 

 

I do not have the SIM card any more. 

I do not live in the UK now so am not able to receive messages on the number you have.

I am unable to enter a current (non-uk) number into this site. 

 

Please cancel the contract . I am not interested in any other deals with O2.

 

Please take this as 20 days notice of cancellation

 

Please confirm you will cancel this ASAP\

thanks

ML

Anonymous
Posts: 0

Re: please cancel my contract

[ Edited ]
Hi @Anonymous


This is a user to user customer forum so O2 won't officially cancel your contract via your post here.

Right now you will be on a 30 Day Rolling Contract.

You do need to contact them either by phone call or letter or both.

Here is the abroad number to ring them on +44 3448090202

And try Online Live Chat.

http://www.o2.co.uk/contactus

Here is a help thread on cancelling a contract that holds more info and the Uk address ;

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

You are required to Give them 30
Days notice.
Anonymous
Posts: 0

Re: please cancel my contract

thanks - i'm trying this approach as the online chat is useless, and i don't have a way of easily phoning the UK from here... oh well..... lets see if they reply this time.  Also on one of the o2-ireland community forums i stumbled across , they seemed to cancel from requests on there. 

 

thanks again 

 

 

Posts: 81,331
Topics: 576
Solutions: 3,931
Registered: ‎04-01-2009

Re: please cancel my contract

Unfortunately the O2-IE site is run differently with far more input from customer support. This forum only has an admin team that control the forum and therefore whilst we can advise fellow customers for account issues you need to contact customer service directly via the numbers given above or in writing.

Anonymous
Posts: 0

Re: please cancel my contract

O2 Online Live Chat are non Uk outsourced Callcentres and do sometimes have issues dealing with account enquiries ,but if someone has issues contacting O2 by other means then at least you have that avenue.

I hope you get this sorted swiftly.
Posts: 109,025
Topics: 561
Solutions: 14,433
Registered: ‎04-04-2012

Re: please cancel my contract

[ Edited ]

Keep trying live chat until you get someone who understands and also send a recorded letter to:
Telefónica UK Limited
Correspondence Department

PO BOX 694

Winchester

SO23 5AP

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 3,157
Topics: 130
Kudos: 236
Blog Posts: 1
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Registered: ‎06-04-2012

Re: please cancel my contract

We can use the combined powers of all our minds to cancel it. 

 

Never argue with an idiot, they will only bring you down to their level and beat you with experience. ;-)

 

But seriously, what the others said. 

 

P.S. I wasn't calling you an idiot; I'm just very silly.

Leave your candy-colored cans in the toy chest and try a pair of proper headphones.
Posts: 81,331
Topics: 576
Solutions: 3,931
Registered: ‎04-01-2009

Re: please cancel my contract


anticpated wrote

 

P.S. I wasn't calling you an idiot; I'm just very silly.



No argument here....😉