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bill202 · ‎08-04-2020

I am trying to receive a sms text but the phone is saying no connection why is that please

MI5 · ‎08-04-2020

Make sure mobile data is turned on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎08-04-2020

Hi @bill202

To get a picture by text you need to have mobile data turned on.

Veritas Numquam Perit

bill202 · ‎08-04-2020

Hi

Many thanks but mobile data is switched on

Cleoriff · ‎08-04-2020

Check your network status https://status.o2.co.uk/

Veritas Numquam Perit

bill202 · ‎08-04-2020

Hi Many thanks I will check now thank you

Cleoriff · ‎08-04-2020

Best of luck @bill202

Veritas Numquam Perit

MI5 · ‎08-04-2020

A few system issues with sending MMS currently so maybe effecting receiving them too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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