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picture messages

A4RON
Level 1: Joiner
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Hi, I cant seem to receive pictures messages, i have to log on o2 to be able to view them. Could someone tell me how to change this please.

Kinds regards
Aaron
Message 1 of 11
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Bambino
Level 84: Resplendent
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@A4RON You need to turn on mobile data in your phone's settings.

I DO NOT WORK FOR O2



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Message 2 of 11
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MI5
Level 94: Supreme
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@A4RON 

Text the word "ACTIVE" to 2020 

save the settings that get sent back and reboot your phone. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 11
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LukasB
Former Staff
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Hey @A4RON just checking if this has been sorted?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Message 4 of 11
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A4RON
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Nope still not sorted
Message 5 of 11
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A4RON
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@LukasB still not sorted buddy😡
Message 6 of 11
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LukasB
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Hey @O2Leyla @O2Sarah @O2Tracey do you have an idea how to help @A4RON ?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Message 7 of 11
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O2Tracey
O2 Support
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Android APN settings for O2
Here's how to manually add the O2 mobile internet settings on an Android phone.

Open Settings from the Home screen.
Tap Wireless and networks or More (this'll depend on your Android version).
Tap Mobile networks > Access point names.
Tap the Menu button (this could be the lower left soft key, 3 dots in the top right corner, or the word 'more').
Tap New APN.
Type the following:
Name: o2 Internet
APN: mobile.o2.co.uk (PAYG: payandgo.o2.co.uk)
Username: o2web (PAYG: payandgo)
Password: password
MMSC: http://mmsc.mms.o2.co.uk:8002
MMS Proxy: 82.132.254.1
MMS Port: 8080
Authentication type: PAP
APN type: If you're given a choice of options, pick internet+mms. If the keyboard shows, type in a * symbol.
Tap Menu > Save.
Pick the name we've just created.
Next to the signal bars, you'll now see 4G, 3G, H, E or G. This shows you're now connected.
iPhone APN settings for O2
If your iPhone isn't downloading the O2 network settings automatically, here's how to add them manually.

Tap Settings > Mobile/Cellular Data.
Tap Mobile/Cellular Data Options.
Tap Mobile/Cellular Data Network.
Enter the information below:
Mobile or Cellular Data settings

APN: idata.o2.co.uk (PAYG: payandgo.o2.co.uk)
Username: vertigo (PAYG: payandgo)
Password: password
Visual Voicemail settings
APN: idata.o2.co.uk (PAYG: not used)
Username: vertigo (PAYG: not used)
Password: password (PAYG - not used)
MMS settings

APN: idata.o2.co.uk (PAYG: payandgo.o2.co.uk)
Username: vertigo (PAYG: payandgo)
Password: password
MMSC: http://mmsc-ac.mms.o2.co.uk:10021/mmsc
MMS Proxy: 82.132.254.1:8080
MMS Max Message Size: 2097152
Press the left arrow at the top of the screen 3 times.
Press the Home button.
To make sure these settings have worked, look next to your signal bars. 4G, 3G, E or GPRS shows you're now connected.
Message 8 of 11
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O2Tracey
O2 Support
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Try looking at these settings, see if your phone has these.
Message 9 of 11
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O2Tracey
O2 Support
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If this is all correct on your phone you need to contact O2 and make sure your account is provisioned for mms
Message 10 of 11
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