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photo charge

JCTM
Level 1: Joiner
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on ‎13-05-2020 14:17

on ‎13-05-2020 14:17

My bill has jumped by £20 in this last billing period and the breakdown shows this is down to picture messages being sent. 

 

However, I am still within my text and call limits. I also get 2Gb of data per month and I have not exceeded even 1 Gb of data since Feb and even then it was 1.6Gb. 

 

Why would I suddenly be getting charged so much for photos? 

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jonsie
Level 94: Supreme
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on ‎13-05-2020 14:19

on ‎13-05-2020 14:19

info here

Guide: Accidental MMS Sending and How to Avoid it 

 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎13-05-2020 14:33

on ‎13-05-2020 14:33

@JCTM 

Picture messages are 60p each (after the addition of vat) and not included in your text or data allowances.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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