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Anonymous
Not applicable

hi 

have yous cancelled my old contract because it still saying £17  I have changed over to pay monthly phone sims card its saying £16 for sim card a monthbut  i was told it was £13 for the sim but still showing at £16 why 

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MI5
Level 94: Supreme
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Hi @Anonymous

This isn't customer services.

Please call them directly as we cannot see your account details, sorry.

http://www.o2.co.uk/contactus

 

Also look at this thread which may explain your discount 

https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Where-is-my-discount/bc-p/1075494

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Message 2 of 3
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MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

Hi @Anonymous

This isn't customer services.

Please call them directly as we cannot see your account details, sorry.

http://www.o2.co.uk/contactus

 

Also look at this thread which may explain your discount 

https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Where-is-my-discount/bc-p/1075494

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Marjo
Former Staff
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Good evening @Anonymous! How are you getting on? Did you manage to find the discount as a bolt-on in My O2 as MI5 advised above? slight_smile

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