12-11-2017 16:57 - edited 12-11-2017 16:59
12-11-2017 16:57 - edited 12-11-2017 16:59
hi
have yous cancelled my old contract because it still saying £17 I have changed over to pay monthly phone sims card its saying £16 for sim card a monthbut i was told it was £13 for the sim but still showing at £16 why
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12-11-2017 16:59 - edited 12-11-2017 17:00
12-11-2017 16:59 - edited 12-11-2017 17:00
Hi @Anonymous
This isn't customer services.
Please call them directly as we cannot see your account details, sorry.
Also look at this thread which may explain your discount
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Where-is-my-discount/bc-p/1075494
12-11-2017 16:59 - edited 12-11-2017 17:00
12-11-2017 16:59 - edited 12-11-2017 17:00
Hi @Anonymous
This isn't customer services.
Please call them directly as we cannot see your account details, sorry.
Also look at this thread which may explain your discount
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Where-is-my-discount/bc-p/1075494
on 13-11-2017 17:13
Good evening @Anonymous! How are you getting on? Did you manage to find the discount as a bolt-on in My O2 as MI5 advised above?