on 25-06-2018 14:12
No service at all?
Have you taken the sim card out and put it back in?
All the best,
O2 Customer Service Advisor,
If and when i help you within the community, It's out of work hours meaning i will not access any accounts during our interaction. (Which is not allowed anyway).
on 25-06-2018 14:16
on 25-06-2018 14:49
At least you have an answer to your query, @Katia. O2 never publish time frames for finishing repairs, so you'll have to bear with it until it's resolved. Hope for your sake that it won't be too long.
on 25-06-2018 22:28
Hope it's back to normal for you soon @Katia
on 26-06-2018 08:17
on 26-06-2018 11:53
Turning it off and on again rarely fails! Glad that you got this sorted @Katia.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?