phone won't connect

[Katia]

My phone keeps saying 'not registered on network' so can't make or receive calls.  Text won't go thhrough either.

[EducatedDevice]

May i ask what phone you're using?

No service at all?
Have you taken the sim card out and put it back in?

All the best,
ED

[jonsie · Accepted solution]

Have a look here @Katia some of the suggestions may help you.

https://community.o2.co.uk/t5/How-to-Guides/Self-help-guide-Is-the-network-down-for-me-or-everyone/b...

[Katia]

Thanks for that - yes they are 'working on a mast' in our area (have been for 2 days!) Others are experiencing the same problem.  Thanks for the help

[Bambino]

At least you have an answer to your query, @Katia. O2 never publish time frames for finishing repairs, so you'll have to bear with it until it's resolved. Hope for your sake that it won't be too long.:smileywink:

[jonsie]

Hope it's back to normal for you soon @Katia

[Katia]

Thanks for the help.  In fact a friend suggested I switch the phone off & then back on & lo & behold!  I had contact! 

[Cleoriff]

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@Katia wrote:

Thanks for the help.  In fact a friend suggested I switch the phone off & then back on & lo & behold!  I had contact! 

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Excellent news @Katia. I have always found rebooting the phone cures a multitude of errors.

[Martin-O2]

Turning it off and on again rarely fails!  Glad that you got this sorted @Katia.