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Level 1: Joiner
Posts: 3
Registered: ‎25-06-2018
Accepted Solution

phone won't connect

My phone keeps saying 'not registered on network' so can't make or receive calls.  Text won't go thhrough either.

Level 2: Apprentice
Posts: 19
Registered: ‎17-06-2018

Re: phone won't connect

May i ask what phone you're using?

No service at all?
Have you taken the sim card out and put it back in?

All the best,
ED
O2 Guru,
O2 Customer Service Advisor,
Android user

If and when i help you within the community, It's out of work hours meaning i will not access any accounts during our interaction. (Which is not allowed anyway).
Posts: 83,288
Topics: 577
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Registered: ‎04-01-2009
Level 1: Joiner
Posts: 3
Registered: ‎25-06-2018

Re: phone won't connect

Thanks for that - yes they are 'working on a mast' in our area (have been for 2 days!) Others are experiencing the same problem.  Thanks for the help

 

Level 69: Guiding Light
Posts: 16,563
Registered: ‎31-03-2010

Re: phone won't connect

At least you have an answer to your query, @Katia. O2 never publish time frames for finishing repairs, so you'll have to bear with it until it's resolved. Hope for your sake that it won't be too long.Smiley Wink

I DO NOT WORK FOR O2



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Posts: 83,288
Topics: 577
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Registered: ‎04-01-2009

Re: phone won't connect

Level 1: Joiner
Posts: 3
Registered: ‎25-06-2018

Re: phone won't connect

Thanks for the help.  In fact a friend suggested I switch the phone off & then back on & lo & behold!  I had contact! 

Posts: 97,217
Topics: 758
Registered: ‎14-01-2013

Re: phone won't connect


@Katia wrote:

Thanks for the help.  In fact a friend suggested I switch the phone off & then back on & lo & behold!  I had contact! 


Excellent news @Katia. I have always found rebooting the phone cures a multitude of errors.wink

*The Game Is On*

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Community Manager
Posts: 7,444
Registered: ‎18-02-2016

Re: phone won't connect

Turning it off and on again rarely fails! laughing Glad that you got this sorted @Katia.

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