phone switched off

[suzannesimpson]

i orderd an ipad from you which i got today but now my 02 pay monthly phone has been switched off thats not what i wanted i wanted the ipad as extra not instead of my phone

[Cleoriff · Accepted solution]

Hi @suzannesimpson 

You have obviously UPGRADED instead of taking out a new contract.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255