phone stolen

[Anonymous]

cann i cancel it amd have a new sim

[Anonymous]

Call cs they will block the sim for you & bar the imei of the phone so they can't use it.

Once you get a new phone & sim, you will need to contact cs again to get the bar placed on your account removed

http://www.o2.co.uk/contactus

[MI5 · Accepted solution]

Report phone loss to o2 immediately http://www.o2.co.uk/help/phones-and-devices/lost-or-stolen-device
They will also send you a replacement sim card.

[Cleoriff]

Have you informed the police it's been stolen? Also check on any insurance you may have...

[jonsie]

Sorry to hear that, so so too common these days. Check your home insurance particularly for personal items and decide if the excess fee warrants a claim.

[Bambino]

@Anonymous this is not Customer Service. Please follow the advice given to you in the posts above. This is a customer to customer forum. You must report the theft to O2 and to the police asap. You are responsible for any charges made on your account until you do.