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Anonymous
Posts: 0

phone problem

my phone will not send an email to my computer. it says server error

Posts: 72,745
Topics: 686
Registered: ‎14-01-2013

Re: phone problem

Hi @Anonymous. Is the phone working normallly for everything else? If so you could try a few things. Reboot the phone....check your wifi settings to make sure you have a connection ...reset the router.

*The Game Is On*


Anonymous
Posts: 0

Re: phone problem

Thank You I will try your sugestions.

Anonymous
Posts: 0

Re: phone problem

How do I reset the router

Posts: 72,745
Topics: 686
Registered: ‎14-01-2013

Re: phone problem

With mine we simply unplug the connection from the back of the router, leave it a few seconds and plug back in......after a few minutes it reboots and then works fine...

*The Game Is On*


Posts: 70,212
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: phone problem

There should be a pinhole or reset button on the router too.

Level 21: Regular
Posts: 683
Registered: ‎04-04-2012

Re: phone problem

Which email service are you using? As this sounds like your email server is having issues.

Have you tried on 4G and WiFi and do you get the same error?

What device are you using?
--


Samsung Note 10+ 5G|,, OnePlus 7 Pro (work phone), , Note 8, Nokia 8110 (New), iPad Pro


Im just an IT Geek, into all things Messaging and Collaboration, and Mobile and Hardware :-)

My desk is a cross between Microsoft and PC World

I DONT WORK FOR O2 but am a G33K
Posts: 88,236
Topics: 532
Solutions: 11,384
Registered: ‎04-04-2012

Re: phone problem

Can you send emails elsewhere or is it just to your PC that is the problem?
Which email account are you sending from?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 72,745
Topics: 686
Registered: ‎14-01-2013

Re: phone problem


@jonsie wrote:

There should be a pinhole or reset button on the router too.


Funny you should say that @jonsie We recently went from HH3 to HH5 and have just noticed ours has a restart button on the top...(the HH3 didn't) Anyway.. last week when it was playing up... I just pulled the connection from the back as before. It worked ok after that reset...Smiley Very Happy

*The Game Is On*


Anonymous
Posts: 0

Re: phone problem

If it isn't to do with your router and you are out of the house when you try to send an email to your own account, I suspect you may have the wrong settings for SMTP in your phone (the settings for sending mail).

 

Could it be that you are using the smtp settings for your broadband ISP?  If you try to send from your phone you will probably not be able to send any email until you are connected to your home broadband.

 

The solution would be to use the smtp either from your email provider, if its Gmail or Hotmail etc.

If you can't get your own email provider's SMTP settings to work then you can use O2 settings for sending email (while keeping your own email provider for incoming email). To do this your main email settings should look like this...

Outgoing Mail Server (SMTP)
Host Name: smtp.o2.co.uk
User Name: youro2username@o2.co.uk
Password: youro2password

Your Advanced settings should look like this...
Outgoing Settings
Use SSL: Off
Authentication: Password
Server Port: 25