on 03-01-2017 01:04
on 03-01-2017 07:41
Have you tried on 4G and WiFi and do you get the same error?
What device are you using?
Samsung Note 10+ 5G|,, OnePlus 7 Pro (work phone), , Note 8, Nokia 8110 (New), iPad Pro
Im just an IT Geek, into all things Messaging and Collaboration, and Mobile and Hardware :-)
My desk is a cross between Microsoft and PC World
I DONT WORK FOR O2 but am a G33K
on 03-01-2017 08:02
Which email account are you sending from?
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
on 03-01-2017 08:05
There should be a pinhole or reset button on the router too.
Funny you should say that @jonsie We recently went from HH3 to HH5 and have just noticed ours has a restart button on the top...(the HH3 didn't) Anyway.. last week when it was playing up... I just pulled the connection from the back as before. It worked ok after that reset...
on 03-01-2017 18:19
If it isn't to do with your router and you are out of the house when you try to send an email to your own account, I suspect you may have the wrong settings for SMTP in your phone (the settings for sending mail).
Could it be that you are using the smtp settings for your broadband ISP? If you try to send from your phone you will probably not be able to send any email until you are connected to your home broadband.
The solution would be to use the smtp either from your email provider, if its Gmail or Hotmail etc.
If you can't get your own email provider's SMTP settings to work then you can use O2 settings for sending email (while keeping your own email provider for incoming email). To do this your main email settings should look like this...
Outgoing Mail Server (SMTP)
Host Name: smtp.o2.co.uk
User Name: email@example.com
Your Advanced settings should look like this...
Use SSL: Off
Server Port: 25