phone calls

[Anonymous]

Hi folks,

Is it at all possible to obtain information on who I have contacted, whether calls or texts, as far back as 2010 or is it only a 12 month period?

Thanks!

[Bambino]

I believe you can only go back 18 months max.

[jonsie]

In My O2 you can go back 18 months on contract. O2 may be able to help further back but I very much doubt it. If it's part of a legal case then the authorities may get the information but 5 years and I'm very doubtful. Call customer service for confirmation.

[MI5 · Accepted solution]

CS can go back 2 years if you have a contract.
If your are PAYG you need to complete a subject access request for the info.

[Bambino]

If PAYG, I believe the OP would also have to pay for the subject access request. Is that correct @MI5?

[jonsie]

£10 and up to 28 days to wait.

[MI5]

Yes Bambino.
That is correct

[Cleoriff]

I think everyone has to pay the £10 fee for a SAR?  http://www.o2.co.uk/help/everything-else/how-to-get-a-copy-of-the-information-we-store-about-you

Unless I have read this incorrectly...

[Curr946]

Nope, DSAR costs £10

[jonsie]

To make a valid SAR, you must:

• Put your request in writing to O2. To speed up the process you should complete the O2 Subject Access Request Form.
• Pay a non-refundable admin charge of £10. This must be a cheque or postal payable to Telefonica UK Ltd.

Pay & Go customers

You'll need name and address identification. This can include driving licence, utility bill, council tax bill, and bank statement.

You must also prove you're the owner of the mobile number. This can be by one or more of the following:

• Sim purchase receipt - this must show the mobile number. We can't accept handwritten receipts.
• Phone purchase receipt - this must show the IMEI number. We can't accept handwritten receipts.
• Photocopy of the credit/debit card used to top up. This should show your name and last 4 digits of the card number.
• Top-up card.
• Historic top-up receipts.