phone calls

[markdj88]

I have recently purchased an o2 home hub and for some reason now my phone is being used as the hub.

This means I can't use it as a phone and make calls

[Cleoriff]

@markdj88 

Have you set it up correctly?

Some info here

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Broadband... 

and

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,T=broadband_main_test,Problem=24... 

[MI5 · Accepted solution]

@markdj88 

At a guess you have upgraded your phone to the hub so your tariff has switched over to data only.

Obviously this was a mistake so you'll either need to call customer service to switch it back or purchase a new SIM only tariff for your phone Guide: Coronavirus Community Help and Support 

[jonsie]

plus 1  ^^^