Solved: phone broken, can i advance my upgrade?

Anonymous · ‎03-01-2013

Hello,

My i phone has broken but i am not due for an upgrade until April. Does anyone know if I can advance my upgrade? I have insurance but there is a £100 excess so really not sure of the best course of action.

Suggestions welcome

Thanks

jonsie · ‎03-01-2013

If it's cheaper to pay off your contract than pay the £100 excess then that's your only viable option unless as advised the repair is covered by warranty. Or just buy a cheap phone to use your sim for the rest of your contract period.

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adamtemp64 · ‎03-01-2013

pay the excess or pay off the remainder of your contract months left x monthly fee

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MI5 · ‎03-01-2013

How has the phone broken? Unless its damaged from dropping or water it may be covered by warranty.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-01-2013

I really wish we could have AppleCare + in the Uk.

Problem solved !

jonsie · ‎03-01-2013

If it's cheaper to pay off your contract than pay the £100 excess then that's your only viable option unless as advised the repair is covered by warranty. Or just buy a cheap phone to use your sim for the rest of your contract period.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎03-01-2013

Remember also that even a damaged phone has a value on ebay

You might raise enough money by selling it as is to cover your cancellation fees.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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