phone bill

[Anonymous]

I have 2 contracts with you.

phone number **********is my girlfriends. Who i have authorised before that you can speak to her about both contracts, (she pays her own bill.)

She tried paying this morning and due to no fault of her own, the payment did not go through. She has now been sent an impolite message advising that her outgoing calls would be stopped!!

This happened last month too.

She said that she has emailed yourselves. I suggest that you do not stop her outgoing calls as this is not her fault ands she has already tried to pay!!!!

Please advise

reagrds mr perks 

[Anonymous]

Hi

This is a customer to custimer forum so please remove your numbers.

Contact O2 on 202 to sort this out and reset up any direct debits as this is the best way to pay.

[Anonymous]

To add:

Hi

O2 PAY BILL Alt WAYS.

If your My02 is not working or for some reason a direct debit has failed these are the alternatives to pay your 02 Bill.


How do I pay my bill?
1. Click Here and sign in to My O2

Click 'Pay Your Bill' under the 'My bill summary' section
Follow the easy step by step instructions

You can also pay using our automated payment line.

Call 2729 from your mobile or ring or 0800 588 4217 from a landline and enter the mobile number you wish to pay.

You can also pay using our automated payment line. Call 0844 8090202 or 202 from your O2 mobile and choose option 1.3.

Please Note: Important.

If you normally pay your Monthly 02 Bill by Direct Debit, this may still be requested from your bank, if you make a payment within 48 hours of its due date.

[jonsie]

Best option would be to check with the bank as to why the payment didn't go through.

Hopefully you can get the payment made but it may be the way to go is to set up direct debits to prevent this happening.

There is a complaint link at the foot of the page or in my signature if you feel it warranted.

[Bambino]

I struggle to find a reason why, if you're on a monthly contract, you would not choose to pay by direct debit, particularly in light of the fact that if you don't pay on time, your phone service will be cut off. 

[jonsie]

Bearing in mind this is the second month in succession...

[MI5]

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@Anonymous wrote:

this is not her fault ands she has already tried to pay!!!!

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Hopefully you have followed this up with CS and not left it as your post her, otherwise the phone will be disconnected.