cancel
Showing results for 
Search instead for 
Did you mean: 

personal data request

Marios1
Level 1: Joiner
  • 2 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Requesting a personal data from O2 what I will get all messages including deleted ones all cals including deleted ones please ????Thanks

 

 

[all in capital letters edited]

Message 1 of 4
1,529 Views
1 ACCEPTED SOLUTION

Accepted Solutions

jonsie
Level 94: Supreme
  • 94071 Posts
  • 610 Topics
  • 7019 Solutions
Registered:

You need to fill in the subject access form if you want all the data they hold. Enclose £10 with the form. 

You will only get calls made and texts sent, nothing incoming. 

If you are contract you can get all that information in My O2 but I'm not sure if it's yet available for payandgo. 

https://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-yo...

View solution in original post

Message 2 of 4
1,524 Views
3 REPLIES 3

jonsie
Level 94: Supreme
  • 94071 Posts
  • 610 Topics
  • 7019 Solutions
Registered:

You need to fill in the subject access form if you want all the data they hold. Enclose £10 with the form. 

You will only get calls made and texts sent, nothing incoming. 

If you are contract you can get all that information in My O2 but I'm not sure if it's yet available for payandgo. 

https://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-yo...

Message 2 of 4
1,525 Views

MI5
Level 94: Supreme
  • 149547 Posts
  • 641 Topics
  • 28499 Solutions
Registered:
You will get all outgoing calls and texts.
https://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-yo...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 4
1,523 Views

Marjo
Former Staff
  • 7881 Posts
  • 468 Topics
  • 55 Solutions
Registered:

Hello @Marios1! Please check the information posted above by our members and let us know if you're all good or need any further advice? smiling

 

Thanks @jonsie & @MI5!

Message 4 of 4
1,466 Views