@ian2024
This is NOT customer services so no one on this customer community can tell you anything about why...
You can check myo2 and look on your bill, if you cant figure it out then contact customer services 0344 809 0202 or just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
