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payment not showing on myo2

blurain333
Level 1: Joiner
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hi there - yesterday on Monday 24th I paid my monthly bill online on my o2, but I'm still getting told that this payment is overdue even though its showing up in my bank statement. 

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gmarkj
Level 66: Unequalled
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It can take a few days for the payment to clear in your o2 account even though the money has left your bank account @blurain333 

Your best bet is to call Payment Management - their number is 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Consider setting up a direct debit to avoid future issues.

All details here Guide: How to Pay Your Bill (Contract) 

 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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