paying my bill

[kells98]

Hi, ive been cut off completely (no incoming or out going calls/messages) and i dont have a land line to phone off im trying to pay the whole bill of and then i can be switched back on but am struggling because im not able to phone or recieve the message you send to my phone for me to get onto my account, there must be another way for me to pay my bill???

[Bambino · Accepted solution]

@kells98 You can call customer service for free from any phone or Skype on 0800 032 1402. As you have been cut off you will most likely have to pay a reconnection charge as well as what you owe on your bill. If you don't pay the bill, a negative mark will be put on your credit rating and you won't get a phone contract with any provider, or credit for anything else for that matter. If you want to avoid this in the future you should set up a Direct Debit.

[MI5]

Borrow a phone off someone to call or use a call box http://www.o2.co.uk/contactus

[Marjo]

Hi @kells98, as it's been a couple of days since you last posted, I just wanted to check if you manage to pay your bill in the end? How are you getting on at the moment?

[Cleoriff]

Hi @kells98

I know you are struggling to pay your bill and hope it's been sorted now after a call to CS?.

For future reference, this guide may help in the future

https://community.o2.co.uk/t5/How-to-Guides/How-to-Pay-Your-Bill-Contract/ba-p/1014090

[Marjo]

Good one @Cleoriff!