cancel
Showing results for 
Search instead for 
Did you mean: 

paying my bill when abroad

jonathanregan
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi

I work on a cruise and have been at sea for 8 weeks now, I have just berthed in the caribban and found that the last 2 payments have been missed and I've been cut off, I have tried to call about 5 different numbers O2 give out for customer service and payments but all don't work. I try online and the app but both ask me to give my  number so they can send me a code.....MY PHONE IS CUT OFF!!! so I can't even do that. what else can I do?

 

All want to pay my 2 bills and get reconnected

 

Message 1 of 2
346 Views
1 ACCEPTED SOLUTION

Accepted Solutions

jonsie
Level 94: Supreme
  • 95314 Posts
  • 611 Topics
  • 7135 Solutions
Registered:

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

All numbers here

Guide: Coronavirus Community Help and Support 

View solution in original post

Message 2 of 2
341 Views
1 REPLY 1

jonsie
Level 94: Supreme
  • 95314 Posts
  • 611 Topics
  • 7135 Solutions
Registered:

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

All numbers here

Guide: Coronavirus Community Help and Support 

Message 2 of 2
342 Views