Solved: pay

silviu · ‎05-01-2019

Hello ! I tried to make a new iphone xs phone contract, which was approved as the nusa approved, but the 30 pound deposit fee was withdrawn from my account

MI5 · ‎05-01-2019

@silviu That is what a deposit is. An upfront payment which means you pay less on the term for your device.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎05-01-2019

@silviu That is what a deposit is. An upfront payment which means you pay less on the term for your device.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎05-01-2019

@silviu

You need to ring customer services and speak to someone. We have no access toy your account on the community forum.

https://www.o2.co.uk/contactus

Veritas Numquam Perit

EmilieT · ‎08-01-2019

Hi @silviu, and congratulations on your new phone! I hope you find the advice above useful but it'd be great if you could let us know how you get on with your purchase and your new device

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