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Anonymous
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Accepted Solution

pay monthly

I've recently switched to monthly, family members who are 02 are being charged to call me WHY WHY GRRRRRRRR

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Posts: 79,661
Topics: 708
Registered: ‎14-01-2013

Re: pay monthly

Are you all on free o2 to O2 numbers? It's probably due to your new tariff not updating yet..

If still a problem then contact CS tomorrow http://www.o2.co.uk/contactus

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Posts: 95,142
Topics: 543
Solutions: 12,059
Registered: ‎04-04-2012

Re: pay monthly

It can take 3 to 4 days to get your number updated on all systems.
Once corrected, any calls charged in error will be refunded.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: pay monthly

Hi @Anonymous I think you can find the solution to your question above but if you are still unsure about WHY WHY GRRRRRRRR let us know. Welcome to the community Smiley Happy
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Posts: 79,661
Topics: 708
Registered: ‎14-01-2013

Re: pay monthly


@Anonymous wrote:
Hi @Anonymous I think you can find the solution to your question above but if you are still unsure about WHY WHY GRRRRRRRR let us know. Welcome to the community Smiley Happy

Brilliant @Anonymous LOL

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Posts: 75,753
Topics: 561
Solutions: 3,490
Registered: ‎04-01-2009

Re: pay monthly

2-3 days to register your number on the system. Inconvenience but if your friends call customer service they will be reimbursed definitely.