pay balance of device plan

[Brian14]

device plan - I'm trying to pay the balance, tried to ring 202 as advised but just get the run-around!

[Daffodil53]

Device Plan - I'm also trying to pay the balance, impossible to speak with anyone, no facility to pay infull online, clearly 02 don't want you to pay, help me Joe Lycett to expose this awful situation.

[Cleoriff · Accepted solution]

@Brian14 @Daffodil53 

Customer service is open from 8-8pm so you just have to persevere I'm afraid.

Call 202 from your mobile or 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call