paid wrong account

[Anonymous]

I made a payment using a swipe card that was the wrong one from an old account 

Where can i contact to get this changed and the money credited to the correct account /number 

Any ideas who to contcat by E mail there is no help in the suggestions or any direct contact for customer support 

Thanks 

[adamtemp64 · Accepted solution]

your only contact options are contained here http://www.o2.co.uk/contactus phone live chat and that is it no email

[Anonymous]

Thanks for the info, not an easy one to sort out !

[adamtemp64]

I guess you mean a payg topup card so you need the payg team

[Anonymous]

Pay as you go cs is 4445 at 25p per call

[jonsie]

You may get the money back if the account isn't active but if the number has been reclaimed and reissued and is now live, that credit is now lost. 

[Marjo]

Hey @Anonymous welcome to the community! Let us know how you get on with this!

Thanks guys for helping out!