on 06-06-2019 22:40
I paid our bill on the 15th through their website, no text to say received,so thought there was glitch so paid it again on the 18th , still not received !!!! they restricted the phone on the 21st may so had to pay it online again, guess what STILL NOT RECEIVED,
Spoke to bank, all three payments are still pending, on 6th June almost a month after paying the first payment,the bank CANT recall it as its still pending to o2.just waiting on them collecting it, so they had the payments 3 times and are STILL demanding payment and saying there will be a reconnection fee !
spoke to o2 who sent all the info to payments to trace , with all the payment dates authorisation codes etc,who were meant to get back to me ,info went off on the 24th May, guess what no response, its disgusting,
So o2 can restrict your phone when they are at fault and expect you to pay for them to put the service back on, and obviously as they keep losing payments, I wont be paying it again,
on 06-06-2019 22:49
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
on 06-06-2019 22:58
It's an awful situation to be in and hopefully admin can get to the bottom of it. As has been suggested previously, you really need to reinstate the direct debit you cancelled. I have an awful feeling O2 will also mark a default on your credit file. I suggest you check your file and contact them if I'm correct
Unfortunately the team are only contactable by email
Credit File Referrals Team
Arlington Business Centre
Fax 0113 2025865
on 06-06-2019 23:19
Well they normally insist on setting up a direct debit when an account is opened. Not sure why made an exception? But that doesn't solve the immediate problem though something you might want to think about.
From the T&Cs
You must pay the Charges for the Services you subscribe to and use every month by the date on your bill. We may charge fees if you're late in paying. You have to pay by direct debit. We may ask you to pay a deposit before we'll let you use the Services.
on 07-06-2019 10:26
Thanks for the mention on this one guys. @heatherp6 I can arrange for our Guru team to take a look at this one for you. I'll need some details so will drop you a private message.
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