pOOR customer service

[disgustedcustom]

This has been the worst company in last 2 months.  My bill was suddenly treble it's usual amount - and taken from my account, even tho i haven't left the house, and only made about 2 or 3 calls - it's also on wifi so there should have been NO EXTRA CHARGES.   trying to get this resolved has been impossible.  i will NOT ever use o2 again.    charging me for international calls i have NOT made!    Called them 2 weeks ago explained the no work because of covid and explained how i needed the bill reduced.   What did they do, treble it!     takes a direct debit and leaves zero money in my account to buy food for my child.   absolutely appalling.  

[MI5]

@O2Daniel 

Can you help @disgustedcustom ?

[O2Daniel]

Thank you for the tag @MI5. @disgustedcustom I can only apologise, I can see that this is extremely frustrating for you. I will private message you so we can look at getting this resolved for you.