overcharged

[Hari]

Hello there, I upgraded to SIMO contract which I purchased online. It was advertised as Was £18, but now £15.30 after 15% discount. I have received my product and started using it. But when I logged into My O2 account today, it says my new tariff is £18! I would not have bought it if it were advertised as £18-can't afford that.

[MI5 · Accepted solution]

Look in your bolt ons section of your My O2 and you will see a discount bolt on applied for the difference in tariff cost.

[Anonymous]

I have the same issue.

Hi O2 Team, can you please rectify the charges mentioned in MY O2 account. Thanks

[MI5]

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@Anonymous wrote:

I have the same issue.

Hi O2 Team, can you please rectify the charges mentioned in MY O2 account. Thanks

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No we can't as we are not CS.

You need to call in http://www.o2.co.uk/contactus

However, you will have the same discount showing in your My O2 as I said above.

[gindygoo]

Yep as above those discounts are always in your bolt on's.

Come back and let us know if you've found them @Anonymous @Hari

[MI5]

As above.