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LADYTATTYHEAD
Level 1: Joiner
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a text said my airtime plan was out of minimum contract.  I only changed it a few months ago so was surprised.  it also said i would be charged £10 a month from now on.  I called last week and was assured that the text didnt take my £10 discount into account and that i was still on the same airplan and all was well.  however, O2 has taken £10 extra from my account.  I cant get through and cant navigate round this site to see how i can chat to a guru as i you used to be able to.  Can someone please help?

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MI5
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@LADYTATTYHEAD 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 124100 Posts
  • 612 Topics
  • 20186 Solutions
Registered:

@LADYTATTYHEAD 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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LADYTATTYHEAD
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eek - i was told i would be charged an extra £10, not that my bill was £10!

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LADYTATTYHEAD
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thank you. i will call and appreciate the navigation tips on getting through.  

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jonsie
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It sounds as though you had a loyalty discount or bonus on your account

These discounts only apply to the minimum term of a contract

You would need to negotiate a further discount with customer service or the Retention team

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