Solved: overcharged on monthly bill

Anonymous · ‎09-02-2013

Just got my second monthly bill from o2,it nearly £50.00. what the hell happend to the £36.00 per month unlimited texts and phonecalls? Raging

jonsie · ‎09-02-2013

Check your other charges for a breakdown of what you have used. If there is anything you don't agree with contact customer service.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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perksie · ‎09-02-2013

Have you checked in MyO2 to see what the charges are for?

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jonsie · ‎09-02-2013

Check your other charges for a breakdown of what you have used. If there is anything you don't agree with contact customer service.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎09-02-2013

0800, 0845 calls are not included nor are MMS Picture messages or Group text messages. These are the most common causes of spending outside your allowance.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-02-2013

Putting my money on MMS charges and Data usage.

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