over charged bill

[Anonymous]

I have been charged 15.00 x 2 =£30.00 extra for 2 numbers 60077 and 84648 SMS of which I have never text.  I have tried several times to get through to O2 to no avail.  Has any other O2 customer had problems with these numbers and does anyone know if it's a scam or not.  I am trying to contact O2 to have this extra charge of £30.00 rectified from my account.

CLC

[MI5 · Accepted solution]

Have a look at the help here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Are-you-fed-up-with-spam-calls-and-texts-Follow-... and look on the regulators website for company info.
http://www.phonepayplus.org.uk/

[Cleoriff]

Hi @Anonymous You will need to contact CS about this http://www.o2.co.uk/contactus as we have no access to your account. You may have clicked on a link via FB and signed up to something inadvertently.

You should also contact phonepayplus the regulator and report the number http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/m-p/968023/highlight/true#M112290