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over charge

Anonymous
Not applicable

why am i being charged 0.333 for a message i dont remember sending especially when on unlimited texts

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jonsie
Level 94: Supreme
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The message has been converted to mms possibly by adding smilies....look here

Accidental MMS Sending and How to avoid it by MI5 - Here

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jonsie
Level 94: Supreme
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The message has been converted to mms possibly by adding smilies....look here

Accidental MMS Sending and How to avoid it by MI5 - Here

Message 2 of 6
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Anonymous
Not applicable

For whatever reason the message was sent as an MMS message, these are chargable at 33p a shot, maybe it was  a long text or contained a emoticon. There is a lot of dicussion already about this in this forum.

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MI5
Level 94: Supreme
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Keep an eye on the character count in future and if your phone has it turn on the warning when converting to MMS message.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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gindygoo
Level 25: Hard Hitter
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The above are correct. Try using characters for smilies in future, like this: : D
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Anonymous
Not applicable
Hi @Anonymous and welcome to the community! let us know if you have any questions about this but everything is very well explained in MI5's guide.
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