outgoing calls blocked / text messages and 3G

[benjeroo]

Hi 

I paid my bill yesterday, both device and airtime and I am still blocked from using 3G/4G, text messages and out going calls.

How is the best way to get this rectified.

many Thanks

[gmarkj · Accepted solution]

Keep rebooting the phone, but you might also need to contact customer services.
Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.
Some numbers to try in the link below:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...