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outgoing calls blocked / text messages and 3G

benjeroo
Level 1: Joiner
  • 1 Posts
  • 1 Topics
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Registered:

Hi 

 

I paid my bill yesterday, both device and airtime and I am still blocked from using 3G/4G, text messages and out going calls.

 

How is the best way to get this rectified.

 

many Thanks

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Accepted Solutions

gmarkj
Level 53: Renowned
  • 7711 Posts
  • 86 Topics
  • 421 Solutions
Registered:
Keep rebooting the phone, but you might also need to contact customer services.
Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.
Some numbers to try in the link below:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 2 of 2
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1 REPLY 1

gmarkj
Level 53: Renowned
  • 7711 Posts
  • 86 Topics
  • 421 Solutions
Registered:
Keep rebooting the phone, but you might also need to contact customer services.
Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.
Some numbers to try in the link below:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 2 of 2
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